Frequently Asked Questions

We’re here to make your experience at OM feel clear, welcoming, and easeful. If you don’t see your question below, feel free to reach out anytime at hello@omoasis.com

  • OM Studios is conveniently located in downtown Monterey walking distance from hotels and restaurants at 631 Cass St. Street parking is available nearby, along with our parking lot. Please park in designated OM spots to respect the other businesses. We recommend arriving 10–15 minutes early to allow time to park and settle in before class.

  • We welcome new students every week. Beginner-friendly classes include:

    • Mellow Flow
    • Yin + Restore
    • Flow + Restore
    • Pilates 1/2

    You’re also welcome to speak with our front desk or email us for guidance on where to begin, but all our our teachers will be able to meet the needs for a beginner.

  • We kindly ask that cancellations be made within the appropriate window to avoid a late fee:

    • Yoga & Barre — 4-hour cancellation window
    • Reformer Pilates — 8-hour cancellation window

    Late cancellations or no-shows will incur a $15 fee.

  • Wear comfortable clothing you can move easily in. Bring water we have a refill station as well as water available to puchase.

    You’re welcome to bring your own mat and props, though we offer complimentary mat and prop use in the studio if needed.

  • At this time, we do not offer separate student or military discounts. Our introductory offers provide an accessible way to get started, and we strive to keep our pricing competitive while offering one of the most expansive schedules in the Monterey area.

  • We have infrared heaters in our studio space. Warm classes are heated to 75-85 degrees while heated vinyasa is heated to 90-95 degrees, while others are non-heated. Please check the class description for specific details.

  • If you are pregnant, we recommend consulting with your healthcare provider before attending class.

    We would recommend our mellow flow, yin, and our flow + restore classes as safe offerings for pregnancy. All of our sculpt classes can also be modified to accommodate pregnancy so just taking it at your pace and communicating with the teacher.

    Please inform your teacher when you arrive to class so they can offer appropriate modifications.

  • You can cancel your membership anytime after your 2 month commitment. You can cancel through the app or by emailing or messaging us. Memberships and class packs are non-refundable and non-transferable.

  • Yes, you have 90 days to use your 5 class packs from the date you use the first class.

  • We would love for you to share the beauty of om with your friends, but unfortunately we don’t offer buddy passes with our packages.

  • Yes, we pause membership for a minimum of 2 weeks and a maximum of three months. You can request a pause by emailing us at hello@omoasis.com

  • We do not have showers available.

Waitlist Policy

Our waitlist helps fill last-minute openings and keeps classes running smoothly. Because space is limited — especially in reformer classes — we are unable to manually override the system or guarantee entry once a class is full.

Please review how it works below.

  • • If a class is full, you may join the waitlist.
    • When a spot becomes available, the system automatically notifies the first person on the list via text or email (based on your account settings).
    • You will have 3 hours to confirm your spot.
    • If you decline or do not respond, the spot is offered to the next person on the list.

    • If a class is full and the waitlist is also full, the schedule will show the class as “full” instead of “join waitlist.

    Notifications are sent between 6:00am–9:00pm.

  • Waitlist closes:

    • 4 hours before Yoga & Barre classes
    • 12 hours before Reformer Pilates classes

    After the cutoff window, openings become “first to confirm” — meaning the system will notify everyone on the waitlist when a spot opens and the first person to confirm secures the spot. Please make sure to read the response from the system carefully so you can see if you made it in or if the spot was filled.

  • We understand that plans shift and last-minute openings happen. You are welcome to arrive and check in if you are on the waitlist and we will do our best to fit you into class. However:

    • Entry is not guaranteed if you arrive.
    • We cannot exceed class capacity for fire safety

    If space becomes available due to a no-show, we will add based on who has arrived first or waitlist order if multiple people are waiting to get in.

Important

• Please ensure you are subscribed to text/email notifications in Momence.
• If you are added to class from the waitlist and do not attend, you will lose your class credit and unlimited memberships will be charged a no show fee of $15
• If you do not receive notification before the waitlist closes, you have not been added to class.